Personal Information We Collect

We collect personal information that you provide to us, including through our website, intake forms, appointment scheduling, and text message sign-up. This may include:

• Contact information, such as your first and last name, email address, mailing address, and phone number

• Your consent to receive text messages and your opt-in or opt-out status

Health information you provide as part of your care is protected health information (PHI). It is handled as described in the rest of this Privacy Policy.

How We Use and Share Your Information

Treatment
We may use and disclose your PHI to provide, coordinate, or manage your health care. This may include sharing information with:

• Other health care providers involved in your care

• Imaging or diagnostic providers

• Referring or consulting clinicians

• Students, interns, or preceptors as part of our teaching clinic model

We may also contact you to provide appointment reminders, treatment-related information, or care alternatives that may be relevant to your health.

Payment
We may use and disclose your PHI to obtain payment for services provided. This may include disclosures to:

• Medicare (when applicable)

• Insurance carriers

• Billing services or collection agencies

Health Care Operations
We may use and disclose PHI for clinic operations, including but not limited to:

• Quality assessment and improvement activities

• Staff training and education

• Licensing, credentialing, and accreditation

• Use of electronic health record systems

• Legal, accounting, and administrative support

• Business planning or organizational changes

These activities help ensure quality care and regulatory compliance.

Persons Involved in Your Care
With your written authorization, we may disclose relevant PHI to a family member, close friend, or other person involved in your care or payment for care. You may request restrictions on these disclosures at any time, except where disclosure is required for emergencies or legal obligations.

Special Situations Where Disclosure Is Allowed
We may disclose PHI without your authorization when required or permitted by law, including:

• Public health activities and disease prevention

• Reporting abuse, neglect, or domestic violence

• Health oversight activities and audits

• Legal proceedings or court orders

• Workers' compensation claims

• Law enforcement or national security purposes

• Medical examiners, coroners, funeral directors, or organ donation organizations

We only disclose the minimum necessary information required by law.

Marketing and Communications
Whole Body Health Wellness Center does not use or disclose your PHI for marketing purposes, including social media, without your explicit written authorization.

Text Messaging (SMS)
We do not sell, rent, or share your personal information, including your phone number, with any third parties or affiliates. This includes sharing for marketing, advertising, lead generation, or third-party analytics.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. Our text messages are sent through Mogli, our SMS platform provider. We may share your phone number and SMS opt-in or consent status only with Mogli and the phone carriers that help us deliver our text messages.

Your Privacy Rights
You have the right to:

• Request a paper copy of this Privacy Policy

• Access and obtain copies of your medical records

• Request corrections to inaccurate or incomplete medical information

• Request confidential communication methods or locations

• Designate a personal representative to act on your behalf

• Request restrictions on certain uses or disclosures (when legally required)

• Receive an accounting of certain disclosures of your PHI

Requests must be submitted in writing. Certain limitations, conditions, or fees may apply as permitted by law.

Opting Out of Text Messages
You may opt out of text messages from Whole Body Health Wellness Center at any time by:

• Replying STOP to any message, or

• Emailing us at Frontdesk@wholebodyhealthlebanon.com

Opting out ends text messages from that phone number. You may still receive appointment-related or other non-marketing texts from other phone numbers managed by Whole Body Health Wellness Center. You can opt out of those the same way.

Our Responsibilities
Whole Body Health Wellness Center is required by law to:

• Maintain the privacy and security of your PHI

• Follow the terms of this Privacy Policy

• Provide you with notice of our privacy practices

• Notify you in the event of a breach of unsecured PHI

• Use or disclose PHI only as described in this policy or as permitted by law

If you provide written authorization to use or disclose your PHI, you may revoke that authorization in writing at any time.

Changes to This Privacy Policy
We reserve the right to revise this Privacy Policy at any time. Any changes will apply to all PHI we maintain and will be posted on our website or otherwise made available to patients.

Filing a Complaint
If you believe your privacy rights have been violated, you may file a complaint without fear of retaliation.

To file a complaint with us:
Dr. Alan Bergquist
📧 drb@compliantchiro.com

To file a complaint with the U.S. Department of Health and Human Services:
Office for Civil Rights
200 Independence Avenue SW
Washington, DC 20201
📞 (800) 368-1019
🌐 www.hhs.gov/ocr/privacy/hipaa/complaints